Subject Matter Expertise
Expert Linguists, Masterful Management
GLTaC: Elevating Language Services Through Expert Management and Skilled Linguists
At GLTaC, we pride ourselves on two core strengths that set us apart in the language services industry: our advanced project management capabilities and our team of highly skilled linguists. These elements form the foundation of our commitment to delivering superior language solutions for our clients.
State-of-the-Art Project Management
At GLTaC, we've engineered a project management approach that sets new standards in the language services industry. Our methodology seamlessly integrates cutting-edge technology with unparalleled human expertise.
Proprietary Technology Driving Efficiency
Proprietary Technology Driving Efficiency
Our custom-designed Translation Business Management System (TBMS) is the cornerstone of our operational excellence:
- Quality Enhancement: Empowers project managers to focus intensively on content nuances and quality assurance.
- Workflow Optimization: Automates routine tasks, allowing our team to concentrate on high-value activities.
- Advanced File Management: Streamlines document handling, ensuring timely project completion and delivery.
This innovative system creates a frictionless experience for our clients, marrying technological precision with the irreplaceable value of human insight.
Commitment to Excellence and Continuous Improvement
Our dedication to quality and timeliness is unwavering:
- Daily project assessments: Our team convenes daily to evaluate all active projects, ensuring on-time delivery and maintaining the highest standards.
- Continuous process refinement: We leverage fresh insights to constantly improve our methodologies.
- Life-critical focus: We approach each project with the understanding that lives may depend on the accuracy of our translations.
Investing in Expertise: Beyond Standard Project Management
GLTaC distinguishes itself through strategic investment in our personnel, cultivating a team of proactive problem-solvers. Our project managers are not just administrators; they are industry insiders who:
- Engage regularly with key industry forums (AIHA, ALCUS, COSTHA, SCHC)
- Anticipate evolving project requirements through deep sector knowledge
- Foster client relationships built on trust and shared professional understanding
This immersion in client industries enables our team to offer solutions that are not just reactive, but strategically aligned with our clients' evolving needs.
Commitment to Continuous Professional Development
We maintain a rigorous approach to ongoing education:
- Active participation in specialized user groups, webinars, and workshops
- Consistent upskilling in advanced memoQ functionalities
- Strong representation at the annual memoQFest, ensuring we remain at the forefront of translation technology
The GLTaC Advantage
The result is a synergy of technological innovation and human expertise. Our client-centric team combines:
- Rigorous project management disciplines
- In-depth industry knowledge
- Cutting-edge technological proficiency
This unique blend allows us to consistently deliver near-six-sigma quality results, on time and tailored to the specific needs of each client.
Client-Focused Service Across All Industries
Regardless of your field, GLTaC's project managers are committed to providing prompt, courteous service. We understand that each industry has its unique challenges and requirements, and we tailor our approach accordingly.
By choosing GLTaC, you're not just selecting a language service provider; you're partnering with an industry leader committed to elevating your global communication to new heights of excellence.
Our team's dedication, expertise, and state-of-the-art processes ensure that your projects are in the most capable hands, delivering results that meet and exceed your expectations.
Industry Expert Linguists
Translator Qualification
GLTaC recognizes that the cornerstone of our success is the skill of our linguists. This is why we go to great lengths to find the most qualified native-language linguists, often possessing both advanced degrees and work experience in their respective fields. Rather than rely upon non-technical external evaluations, we have our own, more stringent internal evaluation. Each linguist must complete a sample document we evaluate for:
- Spelling and grammar errors
- Consistent terminology usage
- Technical accuracy
- Conveyance of original intent
- Use of current regulatory terminology
- Compliance with current global and local regulations
Technical linguists are required to pass the industry-specific test with a 90% or higher to be accepted. However, if a linguist passes with a score of 85%, they would be permitted to work in a "conditional" status and be closely monitored until their accuracy is proven to be reliable and consistent.
Our rigorous selection process ensures that we work with only the best in the field:
- Native-Language Proficiency: All our linguists are native speakers of their target languages, ensuring natural, fluent translations.
- Advanced Qualifications: Many of our language experts possess:
- Advanced degrees in specialized fields relevant to our clients' industries
- Extensive work experience in their areas of expertise
- Dual Expertise: This unique combination of language mastery and industry knowledge allows our linguists to provide translations that are not only linguistically accurate but also contextually appropriate and industry-specific.
Precision Linguist Selection: GLTaC's Quality Assurance Cornerstone
At GLTaC, an extensive linguist rating system has been developed in the in-house Translation Business Management (TBMS) system to ensure the best linguist is utilized for the specific industry and language pairs. Constant feedback keeps the linguist rating system up-to-date, which ensures it reliably selects the most appropriate linguist for each job.
Our investment in finding and retaining top-tier linguistic talent means that your projects are always in the hands of true language and subject matter experts.
In summary, the efficient and effective screening process, along with the extensive rating system features, gives our clients the assurance that sensitive information is being conveyed with a level of care and accuracy that consistently meets or exceeds their requirements.
At GLTaC, we believe that the synergy between our cutting-edge project management system and our team of expert linguists creates an unparalleled service offering in the language industry. Choose GLTaC for language solutions that combine technological innovation with human expertise, delivering results that truly speak your language.
Exceeding Expectations: Our Commitment to Client Success
What clients say about our services...
"I am very satisfied with GLTaC services. The customer service is outstanding. The project management team does an excellent job of taking care of my needs."
Debbie Buschman, Reference Services Specialist
LAC Group/Harbor
Cutting-Edge Tools, Time-Tested Processes
Accuracy and Consistency Matter
Providing accurate and compliant translations: Why does this matter?
A client recently stated he would not use the services of a much larger competitor for their translations again because the first request he sent came back translated, and the project manager never asked a single question. Since regulations are changed almost daily by so many different agencies, errors, conflicting guidance, and inconsistent terminology usage are quite common.
In many cases, context is lacking, which also drives the need for clarification. A true Subject Matter Expert (SME) will typically have questions during an assignment to clarify context, usage, and other variables that could affect the translation. Therefore, it is essential to have a robust QA process that is supported by extensive QA functionality in the Translation Business Management (TBMS) software.
At GLTaC, we have gone above and beyond to facilitate both the QA process and the software support. In fact, our proprietary TBMS allows the ability to scan the QA database for a specific question by client to see if the question was asked before in another project and how the client answered it to ensure consistency.
