Quality Language Services
Quality is our signature.
GLTaC is known for its technical subject matter expertise and commitment to quality, with an emphasis on having processes and procedures in place to ensure consistent, high-quality, low-error language services. In fact, GLTaC is the only Language Service Provider (LSP) that provides real-time quality metrics on the website (as shown below) as proof to demonstrate that commitment to quality.
GLTaC's robust QAT processes and procedures include, but are not limited to, the following practices:
Careful selection and screening of linguists for domain expertise in their native language
An extensive QA process with QAT automation for handling questions and answers
An additional human review of translated material
Automated QA checks for a wide range of errors (numeric, punctuation, formatting, etc.)
A final checkpoint for accuracy and consistency
Live Metrics
GLTaC is the first Language Service Company (LSC) to publish live metrics on their website.
This data comes directly from our Translation Business Management Software (TBMS) and undergoes validation during our internal and external ISO/ASTM compliance audits. We are confident in our ability to meet or exceed client expectations for service and quality, to the point that we want to share our performance with you in real time. These metrics cover the past twelve months of performance, with daily updates.
Certified Excellence: Where Expertise Meets Innovation
Language Service Standards
ASTM International
ASTM International, formerly known as the American Society for Testing and Materials, is an international standards organization that develops and publishes voluntary consensus technical standards for a wide range of materials, products, systems, and services.
Over 12,000 ASTM standards operate globally. The standards are defined and set by ASTM committees, which improve the lives of millions every day. Combined with innovative ASTM business services, these standards enhance performance and help everyone have confidence in the things they buy and use.
GLTaC has been a member of ASTM International for over 15 years and has worked on numerous committees defining standards for Language Service Companies (LSCs).
In fact, GLTaC is proud to have been the first Language Service Company (LSC) in the world to achieve the ASTM F3130-18 certification.
Certifications
ISO Certifications
Since GLTaC's focus is on quality, it is deemed critical to obtain and maintain the relevant ISO certifications, which demonstrates the commitment to quality and service
ISO 9001:2015
ISO 9001:2015 is a worldwide standard that sets requirements for a strong Quality Management System. GLTaC has proudly maintained this certification since 2017.
ISO 17100:2015-05
ISO 17100:2015 provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications. GLTaC has proudly maintained this certification since 2019.
Subject Matter Expertise
ISO Certifications
Since GLTaC's focus is on quality, it is deemed critical to obtain and maintain the relevant ISO certifications, which demonstrates the commitment to quality and service
ISO 9001:2015
ISO 9001:2015 is a worldwide standard that sets requirements for a strong Quality Management System. GLTaC has proudly maintained this certification since 2017.
ISO 17100:2015-05
GLTaC recognizes that the cornerstone of our success is the skill of our linguists. This is why we go to great lengths to find the most qualified native-language linguists, often possessing both advanced degrees and work experience in their respective fields.